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Use Help Desk Software To Save Time

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Who would not want to use the best help desk software if it can save time? Every manufacturer is aware of the importance of time and how much of it needs to be saved if they want to become the most productive in the Industry. If they can use software that will relieve the much needed manpower towards another department, then that is what they will prefer. It is all about maximizing productivity. We know for a fact that labour is cost intensive. One cannot take shortcuts where employees are concerned. If a department needs a certain number of staff in order to handle all the business needs, the company is going to hire that number.

However, if we can use help desk software thereby freeing up some of the staff, we may be able to put the said staff to better use in another department. Companies are always on the lookout for a solution that will enable them to utilize manpower to its maximum potential. Most companies in a variety of domains have started using help desk software in order to streamline their customer service departments and make the business get a better profit margin. That is always the bottom line and as expected, software that can get them nearer the bottom line has a greater chance of success.

Increased Profit Margins Thanks To Help Desk Software

There are many commercial help desk software available in the market. They come with live chat for those of us who find it difficult to navigate through the websites. This type of live chat enables customers a more direct approach and thereby, greater customer satisfaction. This also cuts down on our irritation levels when we are waiting to reach customer service on the telephone. Invariably, we call the customer service number and it gets routed to some other country because these functions have been outsourced to save on labour. For instance, India is one such country that provides back-end support to companies in the West.

The customers are usually from the West as well and they are not too happy talking to someone in India with an artificial accent. If this process can be totally automated via the help desk software, it becomes a win-win situation for all. This does not necessarily mean that unemployment will loom large. Even to manage the help desk software, we need people except that these employees will have mastered the use of software products.The objective is always to increase profits and generate good will so that stock prices remain high. Bad mouthing and veering away from a product because of poor customer service will endanger the company’s market value.

A Zoloft Murder???

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The murder/suicide of actor Phil Hartman and his wife stunned the nation a year ago, and now the aftershocks are being felt. The late actor’s brother-in-law, Gregory Omdahl, is suing Pfizer and a psychiatrist, claiming that his sister was under the influence of the antidepressant drug Zoloft when she killed her husband and herself.

Hartman, 49, star of the NBC sitcom NewsRadio, was shot by Brynn Omdahl Hartman, 40, who killed herself four hours later in the early morning hours of May 28, 1998.

Gregory Omdahl, brother of Mrs. Hartman and executor of the Hartman estate and conservator for their two children, filed a lawsuit in Los Angeles Superior Court on May 27, charging that Pfizer, which makes Zoloft, “had done all that it can to downplay the possibility that Zoloft causes violence or suicide in some people.”

Omdahl acknowledged that an autopsy found alcohol and cocaine in his sister’s body but said she snorted the cocaine after killing her husband.

Omdahl also sued Arthur Sorosky, M.D., the Los Angeles psychiatrist who gave Brynn Hartman samples of Zoloft.

Omdahl charged that Pfizer aggressively marketed the drug by giving to physicians samples that failed to carry warnings of side effects, according to a news report from Reuters.

The lawsuit claims that Sorosky gave Mrs. Hartman samples of Zoloft on March 26, 1998. It further alleges that, in the weeks before the shootings, Brynn Hartman told friends that the drug was having adverse effects on her and that she felt “weird . . . like she was going to jump out of her skin.” The lawsuit claims that those symptoms described a dangerous condition known as “akathisia,” which can give rise to suicide or violence.

Celeste Torello, a spokesperson for Pfizer, New York City; said, “We are extremely confident that the case will either be dismissed or we will be completely vindicated. There is just no medical or scientific evidence that shows any relationship between Zoloft and the behavior that Brynn Hartman exhibited.”

The package insert for Zoloft (sertraline hydrochloride) describes the drug as an antidepressant for oral administration “whose efficacy has been established in trials on patients diagnosed with a major depressive disorder.” Under the heading “Suicide,” the insert states: “The possibility of a suicide attempt is inherent in depression and may persist until significant remission occurs.

Close supervision of high risk patients should accompany initial drug therapy. Prescriptions for Zoloft should be written for the smallest quantity of tablets consistent with good patient management.”

Additionally, under “Information for Patients,” the insert advises physicians to discuss with patients for whom they prescribe Zoloft that “although Zoloft has not been shown in experiments with normal subjects to increase the mental and motor skill impairments caused by alcohol, the concomitant use of Zoloft and alcohol in depressed patients is not advised.”

Mrs. Hartman had spent the evening before she shot her husband drinking with a female friend.

Could a tragedy such as this have been prevented by an alert person who was able to recognize the serious nature of Brynn Hartman’s complaints? Very little clinical knowledge would have been necessary for someone to caution Hartmann that mixing alcohol and drugs can be a deadly combination. It would have been doubly obvious, meanwhile, if that person was a health professional, said John A. Cronin, a pharmacist and a lawyer who is executive director of the American Society for Pharmacy Law. “The allegations of the lawsuit illustrate the need for patients to communicate problems to their healthcare professionals - including pharmacists. Had someone who has knowledge about the effects of the drug heard her issue these complaints, something might have been done.”

At least one financial analyst for the pharmaceutical industry said that he was not surprised by Pfizer’s support of Zoloft. “Lawsuits don’t have any impact [on the industry],” said Hemant Shah, HKS & Co., Warren, NJ. “Lawsuits against Prozac didn’t impact [drug] sales.”